Frequently Asked Questions
How long does shipping take?
We process orders within 1–3 business days. Once shipped, delivery typically takes 5–7 business days, depending on your location. You'll receive a confirmation email as soon as your order is on its way.
How do I track my order?
As soon as your order ships, we'll send you an email with your tracking number and a tracking link so you can follow your package every step of the way.
What if I'm not completely satisfied with my purchase?
We want you to shop with confidence. If you're not completely satisfied, simply contact us during our return period, and we'll gladly help you with a replacement or refund in accordance with our Return & Refund Policy.
Is my payment secure?
Absolutely. Our store is powered by Shopify and protected with SSL encryption. Every payment is processed through trusted and secure payment providers, so your personal and payment information is always protected.
Can I return my order?
Yes. If your purchase qualifies under our Return & Refund Policy, simply contact our customer support team, and we'll guide you through the return process as quickly as possible.
Where do you ship?
We currently ship to Canada and the United States. If you're unsure whether we ship to your location, feel free to contact us before placing your order.
How do I wash my Microfiber Chenille Dog Towel?
Machine wash separately in cold water using regular detergent. Tumble dry on low heat or air dry. To keep your towel soft and highly absorbent, avoid using bleach and fabric softener.
Is the Microfiber Chenille Dog Towel suitable for all dogs?
Yes! Whether you have a small puppy or a large breed, our ultra-soft microfiber chenille towel is designed to quickly absorb water, gently clean muddy paws, and dry wet coats with ease. For the best fit, please check the product dimensions on the product page before ordering.
How absorbent is the Microfiber Chenille Dog Towel?
Our premium microfiber chenille towel can absorb up to 7 times its weight in water, helping dry your dog's coat in seconds while trapping dirt and moisture from muddy paws. It's perfect after bath time, rainy walks, beach trips, or outdoor adventures.