Last updated: 2026/07/07
Your satisfaction — and your dog's happiness — are our top priorities. If something isn't right, we'll make it right.
30-Day Satisfaction Guarantee
We offer a 30-day return window from the date of delivery. If you're not completely satisfied with your Microfiber Chenille Dog Towel for any reason, simply contact us and we'll take care of you.
To Be Eligible for a Return:
- Item must be returned within 30 days of delivery
- Item must be unused, unwashed, and in its original condition
- Proof of purchase (order confirmation email) is required
How to Start a Return
Don't stress — the process is simple:
- Email us at [your email] with your order number and reason for return
- We'll reply within 24 hours with return instructions
- Once we receive and inspect the item, your refund will be processed within 5–7 business days
Exchanges
Prefer a replacement over a refund? We've got you. We'll cover the return shipping cost when you choose an exchange over a refund — just let us know when you reach out and we'll make it seamless.
Refunds
Approved refunds are issued to your original payment method within 5–7 business days. You'll receive an email confirmation once your refund has been processed.
Damaged or Defective Items
Received something damaged or not as described? Contact us within 7 days of delivery with a photo and we'll send a replacement or issue a full refund — no return required.
Non-Returnable Items
- Items returned after the 30-day window
- Items that are used, washed, or not in original condition
Return Shipping
Return shipping costs are the responsibility of the customer unless:
- The item arrived damaged or defective — we cover it fully
- You choose an exchange over a refund — we cover it fully
Questions?
We're real people who care. Reach us at support@soggydoggy.com — we reply within 24 hours, Monday–Friday.
Super Soft Soggy Doggy Shammy — No More Wet Dog Chaos. Dries in Seconds.