Last updated: 2026/07/07
We want your order to arrive fast and hassle-free. Here's everything you need to know.
Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email as soon as your order is on its way.
Delivery Timeframe
Once shipped, orders typically arrive within 5–7 business days depending on your location within Canada or the United States.
Shipping Destinations
We currently ship to Canada and the United States. Not sure if we ship to your area? Contact us before placing your order and we'll confirm right away.
Order Tracking
As soon as your order ships, you'll receive an email with your tracking number and a direct tracking link so you can follow your package every step of the way.
Delays
While we do everything we can to get your order to you on time, occasional delays may occur due to high demand, weather conditions, or carrier disruptions. These are rare, but if your order is taking longer than expected, don't hesitate to reach out — we'll look into it immediately.
Our Guarantee
Not happy with your order? Our 30-day satisfaction guarantee has you covered — see our Return Policy for full details.
Questions?
Contact us at support@soggydoggy.com and we'll get back to you within 24 hours, Monday–Friday.